Refund Policy

Effective date: June 22, 2026. The current SafeDisk AI deletion judgment trial is free. This policy applies only to older paid orders, duplicate payments, or any future paid transaction.

Contact

Refund requests for older paid or duplicate transactions: email support@getsafedisks.com or use the SafeDisk support request form. Include your order email, SafeDisk reference ID if available, product name, payment date, and the reason for the request.

Current free trial

There is no charge to refund for the current free AI deletion judgment trial. If a free reply cannot be produced from the read-only metadata you submit, we may ask for one clarification or say that SafeDisk cannot safely judge the item.

When we refund older paid transactions

• We cannot deliver the described fixed-scope deletion judgment from your scan or incident metadata.
• The delivered plan is materially incomplete for the submitted storage problem.
• You made a duplicate payment by mistake.
• We decide the paid plan is not appropriate for your case before delivery starts.

When an older paid refund may not apply

• The report was delivered as described and you changed your mind after receiving it.
• The requested cleanup requires remote IT support, malware removal, forensics, or open-ended consulting outside the product scope.
• You did not provide enough storage metadata after we requested one clarification.
• You deleted files, emptied Trash, or changed the system outside SafeDisk's recommendations and then request reimbursement for those independent actions.

Clarification before refund

If an older paid scan or incident summary is too limited to produce a useful plan, we may ask for one clarification. If the plan still cannot be produced after that, we will refund the order.

Processing time

We aim to review refund requests within 3 business days. After approval for a paid transaction, the payment processor or merchant of record controls the final card-network processing time.

Payment processor

When hosted checkout is enabled for paid transactions, the payment provider may process payments as merchant of record and may also process refunds, buyer invoices, taxes, and chargebacks according to its checkout flow and rules.

Free scan

The SafeDisk Mac scan and browser fallback scan are free. There is no charge to refund for the free scan.