Support

Need help with a SafeDisk AI report, checkout, delivery, or refund request? Use the support email below.

Support email

Email liuminsheng3@gmail.com with your order email, product name, and a short description of the issue.

Response target

We aim to respond within 3 business days. For paid reports, include the checkout email or payment-link request so we can match the request quickly. Product support covers checkout, delivery, refund requests, and clarifying the delivered digital report.

What to send

Send folder paths, sizes, tool names, and the read-only scan output if it is relevant. Do not send secrets, passwords, private keys, client data, or full file contents.

Subscriptions

SafeDisk AI currently sells fixed-scope one-time digital reports and policy documents. If subscription products are enabled later, cancellation will be available through the payment provider customer portal or by contacting support.

Refunds

See the Refund Policy for the current fixed-scope report refund rules.