Support
Support for SafeDisk Mac scans, browser fallback scans, free AI deletion judgment requests, privacy requests, and older paid-order refunds.
Contact
Email support@getsafedisks.com, or use the support request form below. The form creates a SafeDisk reference ID, which is the fastest way for us to match your scan, trial request, and support status.
Response target
Support is handled through the request inbox and support email. We aim to respond within 1 business day; free trial and cleanup-judgment requests are reviewed as soon as possible. Refund requests for older paid orders should include the checkout email, SafeDisk reference ID, product name, and payment date if available.
What we can help with
- Mac app scan permissions, Full Disk Access questions, and browser fallback folder prompts.
- Understanding a scan summary, including skipped or inaccessible folders.
- Free trial reply questions and cleanup-plan clarifications.
- Refund requests or payment-status questions for older orders.
- Privacy requests, including access, correction, or deletion of request records.
What to send
Send only storage metadata: folder paths, sizes, tool names, screenshots of storage summaries, lightweight scan summaries, and the error message you are trying to fix. Do not send passwords, private keys, client files, file contents, medical/financial records, source code you cannot share, or other confidential data.
Product boundaries
SafeDisk AI does not provide emergency IT response, remote control, malware removal, forensic recovery, legal compliance review, or guaranteed space recovery. The scan does not bypass browser or operating-system permission controls, and deletion recommendations still require explicit review.
Trial and refunds
SafeDisk currently starts with a free trial for one storage problem. Refund details for older paid orders are available in the Refund Policy.
Business information
Website: getsafedisks.com
Support email: support@getsafedisks.com
Support channel: SafeDisk support request form on this page.
Product: SafeDisk Mac scan, browser fallback scan, and SafeDisk AI free deletion judgment trial.